Getting Started with Welcome Care Services In-home Support Pathway

Getting started with Welcome Care Services is simple. Whether you’re seeking support for yourself, a family member, or someone you work with, our team is here to guide you through each step.

How the referral process works

  • 1. Tell us a little about your needs (through the referral form or a phone consultation).
  • 2. We’ll respond within 1–2 business days to understand your goals, preferences, and circumstances.
  • 3. Together, we’ll design the right support plan and match you with the right support worker.

Not ready to fill in the referral form yet?

If you’re not ready to complete the referral form just yet, you can book a free 20-minute consultation with one of our care coordinators. We’ll listen, answer your questions, and help you understand the supports you may be entitled to.

Contact us to book

Section 1 — Your Details (The person completing the form)

Section 2 — Person Needing Support (The older adult)

Section 3 — What Support Are You Looking For?

Tick all that apply. You can also describe the situation in your own words below.

A short description helps us respond appropriately.

(e.g. “Mum is starting to forget her medication and I’m worried she’s not coping alone.”)

Consent

Once you submit this form, our team will contact you within 1–2 business days.